EX2100 different speed in different folder

My Cloud OS 3 Personal & Network Attached Storage My Cloud EX Series
1

Hi, I just bought a EX2100, when I transfer files to public folder, it’s very fast, about 100MB/Sec. However, when I create my private folder and send files to it, the speed become very slow, about 20MB/sec.
Any idea how to solve this problem?

Thanks

2

Hello,

What type of RAID do you have? do you have encryption on?

3

Are you transferring files from a different source than you did to the Public folder? if you transferred files to Public via a USB3 drive, but to the private folder from a slower, USB2 drive this all makes sense. 20MB/sec is a typical USB2 speed. Also going through a network versus a connected drive also affects the transfer speeds.

4

Thank you for replying, I’m using Raid 0. I have no idea how to have encryption on. The device may have some software problems, I cannnot reboot or shut down the devices using my computer.

5

I’m using the same source, transfer files from my macbook air SSD to WDEX2100, and it does not go through USB port. I do tried to switch off WIFI and using LAN to transfer the data, which makes no differences. Thanks.

6

I’m trying to reboot my device or switch off the device, but the soft restart or switch off does not work, even if I tried to press the power button for few seconds, it does not work? Any suggestion how can I reboot this devices without unplugging the power cord? Thanks