Ex2100 40s reset help

I bought a used device and can’t get it to work. It is using DHCP and I can see it on the routers active client table. I can not ping it nor does the web admin page come up. I have done the 4s reset and the device reboots as expected. I tried the 40s reset, remove power, press and hold button while reconnecting power. The device does not reboot after releasing the button. Any suggestions on what to try?

This forum is for the single drive My Cloud. You might want to post yoir question in the EX2 forum Here