Ex2 crashing with scansnap app

WD Software & Mobile Apps My Cloud 3rd Party & Mobile Apps
1

Hi all when I scan a document with scansnap xi 500 and I use the feature open in and I pick ex2 app to upload the file it crashes and when I pick dropbox it doesn’t …

Can you please fix…

I bought the ex2 to replace my dropbox and this shows me that I still can’t close my dropbox account :frowning:

Thanks
Howard
Miami Florida

2

Hello howardcallender, what EX2 app are you referring too? 

3

WD My Cloud App Version 4.1.1

Thank you!

4

howardcallender wrote:

WD My Cloud App Version 4.1.1

Thank you!

 

 

I’m not understanding how you are trying to use scansnap with the EX2 My Cloud app.  First of all, based on what ScanSnap’s website shows, all the apps you are scanning to, also qualify for file destinations.  They hold and organize files based on preset locations on a computer.  And Dropbox is nothing more than a secure file share you can access remotely.  And from watching the tutorial, you need to be on the same local network to do what Scan Snap does.

The My Cloud desktop app is really only for connecting you remotely to the My Cloud EX2.  You can then access the share folders on the remote EX2.  It’s no wonder it was crashing on you, the app isn’t capable of doing anything with a file without being told what to do.  It will not automatically upload a file to the EX 2 by pointing Scan Snap to it.

If you are looking to automatically upload files to the EX2, you will need to be on the local network, then point the Scan Snap to the share folder you want to put your files in.  Then it should work for you.  Just picking the app won’t work.  As long as the device recognizes share folders, you should be fine.