I’ll preface this by saying I am new to NAS and networking so any offered solutions may need to be detailed. And your help is greatly appreciated.
Prior to the other day, my EX2 was working just fine. I had it setup. Cloud access turned on. I could access it from both my IOS devices via the My Cloud App as well as on my Windows computer via the My Cloud Desktop program as well as mycloud.com from any computer with no problems.
Then – just the other day – Everything stopped working. IOS, Windows desktop, and mycloud.com all stopped. After a few diagnoses items, I realized that the dashboard was trying to connect to a different internal IP address then what was showing on my network. It appears it automatically changed from 192.168.0.2 to 192.168.0.3. Once I redirected the shortcuts on my desktop to point to 0.3 I was able to connect to the dashboard perfectly. Once I realized it was pointing to 3 and not 2, I changed that and reconnected to 0.3 on the My Cloud Desktop program and reconfigured and reconnected the IOS Apps and both seem to work. However, I cannot connect when I go to www.mycloud.com. That is still not working.
Logging into the dashboard and going Settings>General>Cloud Access, the connection status reads Failed. That must be why I cannot connect to www.mycloud.com . So , I tired turning the service off, then on, and click configure, its set to Connectivity=Auto (I am not sure how to setup manually). I clicked on Rebuild Content Database to see if that would solve it. No joy.
No matter what I do, I cant seem to get the Connection Status under Settings>General>Cloud Access to succeed. Any help would be greatly appreciated.