My Passport Ultra does not seem to recognize new files on hard drive. It gives the above error, but then tells me that the backup was performed successfully. When I look on the My Passport drive for new files that should have been backed up, they are not there. How can I fix the problem?
Hello THeartPA, welcome to the WD Community. Try running a DLG test to verify there is no hardware damage. If the test completes successfully the problem would appear to be with the software used to create the backup.