Error says Device Offline


#1

Something happened recently and we can no longer log into the NAS Ex4100 via files.MyCloud.com (access via the LAN still works) - an error message is displayed saying “Can’t Connect to NAS-24TB” - and “Device Offline”. It fails with both Internet Explorer on a PC and with the Smartphone App on a phone.

Yes the device has the latest firmware.

What does Offline mean and where can I make it online?


#2

Hi Imenningen,

You can refer the link mentioned below to get the resolution of the issue.