I have a My Passport Ultra and I tried to restore my photos and videos from a backup, however when it finishes, another screen pops up saying that some of my file couldn’t be restored… “some” of my files is actually ALL of my files. I need help getting my entire photo collection to actually restore.
Hi Jthompz1414,
Maybe you should try contacting WD’s Technical Support about this.
To Contact WD for Technical Support
https://support.wdc.com/support/case.aspx?lang=en
The link below will allow you to call support.
