Error Restoring Photos & Videos

I have a My Passport Ultra and I tried to restore my photos and videos from a backup, however when it finishes, another screen pops up saying that some of my file couldn’t be restored… “some” of my files is actually ALL of my files. I need help getting my entire photo collection to actually restore.

Hi Jthompz1414,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support

The link below will allow you to call support.