Error Message 1244 when connecting to Private Share on web

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

Dear Sir,

When I am trying to access my Private share using remote web access, I am getting the system error 1244 - user has not been authenticated.

I have no issue in aceessing Public Share on my WD My Cloud device.

please reply how to resolve this issue.

I tried many browser and the issue is the same. I did google search to find out the solution. To my surprise this issue has been listed in google search, but there is no solution mentioned.

Regards,.

Rama

2

Hello,

When you register an user you get an email to that user’s email so you can authenticate the user. You need to do this in order to avoid this error.