Erase Old Passport Ultra

In the User Manual on my 1TB Passport Ultra, which is about 4 years old, it tells me in the manual to look for Base answer ID 6743 on which I tried to search for but cannot find… just so that I can restore the WD software and disk image… any ideas? I am using Windows 7 Pro…


I believe that KB article has been removed from the website. Can you please share the model number of your drive so i can point you in the right direction.

My Passport p/n WDBBEP0010BBK-01 on the back of the drive - I think it is a My Passport Ultra…

I don’t think it is … googling the p/n it’s a “My Passport” (not Ultra … Which will be labeled on the front as well)


JoeySmyth is correct. It is a My Passport.

Here is the link to the drive download page.

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Ok. Got it!.. thanks a billion !!!:smiley: