Element not found in Windows Explorer

WD External Drives External Drives for PC
1

I have an WD Element that is displayed in Device Manager under Disk Drives. The status is “working properly”. It is also seen as a USB Mass Storage Device under the USB controllers. However, I can’t access it since it is not shown in the Windows Explorer (running Windows 11).

USB cable and port have been checked. Power is there, light is on. Any assistance is appreciated.

2

Hi @job,

Please refer to the mentioned article: Resolve USB Flash and External Drive Not Detected by Windows or macOS Guided Assist

Also, Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:

3

Firstly check if the connections are fine or not. Also, try to restart the computer to fix any driver-related issues. If this doesn’t help then try changing the drive letter from disk management. Just open Disk Management (right-click Start and select “Disk Management”). Look for your new drive listed there. If it’s present but not assigned a drive letter, you can right-click it and select “Change Drive Letter and Paths” to assign it one. Otherwise, formatting would be your last option.