DX 4000 Recreate Storage Failed

#1

Hi,

I received a used DX4000 and I’m having trouble getting it up and running.

First of all, thanks for the tons of posts here and all the info available!

I have followed the “Step 2: Recreate my storage” with two sets of WD drives.
The first set were 4 2.0TB drives (WD Enterprise Storage)
The second set were 4 4.0TB drives (WD Enterprise Storage)

In both cases, the initialization completes and the re-creation starts … but it always ends with “Recreate Storage Failed”.

The end of the log file always looks like this:
(Note: I’m not sure how to set the date properly on the DX4000 – I had guessed that would be fixed once the drives are properly setup):

2009.01.02 00:26:41 - INFO - RaidCfg64 detected 4 drives
2009.01.02 00:26:41 - INFO - RaidCfg64 drive WD-WCC130568413: port=3
2009.01.02 00:26:41 - INFO - RaidCfg64 drive WD-WCC131743513: port=5
2009.01.02 00:26:41 - INFO - RaidCfg64 drive WD-WCC4A0014816: port=4
2009.01.02 00:26:41 - INFO - RaidCfg64 drive WD-WCC5D0101531: port=2
2009.01.02 00:26:41 - INFO - Matched drive 1 serial WD-WCC130568413 model WDC WD4000F9YZ-09N20L0 with white list entry Enterprise Storage 4 TB
2009.01.02 00:26:41 - INFO - Matched drive 3 serial WD-WCC131743513 model WDC WD4000F9MZ-76NVPL0 with white list entry Enterprise Storage 4 TB
2009.01.02 00:26:41 - INFO - Matched drive 2 serial WD-WCC4A0014816 model WDC WD4000F9YZ-09N20L0 with white list entry Enterprise Storage 4 TB
2009.01.02 00:26:41 - INFO - Matched drive 0 serial WD-WCC5D0101531 model WDC WD4000F9MZ-76NVPL0 with white list entry Enterprise Storage 4 TB
2009.01.02 00:26:41 - INFO - Checking RAID status (2): Volume Good
2009.01.02 00:26:42 - INFO - Enabling write-cache
2009.01.02 00:26:42 - INFO - Attempt to find ATA disk Volume0
2009.01.02 00:26:42 - INFO - Obtained 21 bytes of VPD SERIAL DATA out of 25 transferred
2009.01.02 00:26:42 - DEBUG - \\.\PhysicalDrive4 serial=''
2009.01.02 00:26:42 - ERROR - Failed to query write-cache status on volume Volume0
2009.01.02 00:26:46 - INFO - =========== Recovery app END (4) ===========

Any suggestions to get this up and running would be much appreciated.

[Edit/Update] : I went ahead and booted the “Recovery” USB stick (3rd option), and this time the PC was able to detect the DX4000 and it is now “resetting your server to the factory default settings…”
(Fingers crossed … :slight_smile: )

Thanks!

– Mark

#2

Well, it looks like it’s working. After running the initial setup application, it’s now Initializing. Excrutiatingly. Slow. Ly. It’s at 10.86%, and climbing 1/100th of a percent every few seconds. This could take a while.

Is this normal? (There are 4 x 4TB drives)

Thanks,

– Mark