Drive offline

WD Software & Mobile Apps My Cloud 3rd Party & Mobile Apps
1

On my iPhone when i try to upload photos direct from Photo to MyBookLive, I select My Cloud, then goto to select location and get a message telling my Drive offline. MyBookLive is not accessible. Local documents are available.

Let if I go via the My Cloud app, everything is fine.

I also try to go via the web browser to access MyBookLive and it doesn’t connect, times out.

I need help fast please.

Regards

Paul Vickery

2

[quote=“paul_vickery, post:1, topic:169655, full:true”]
On my iPhone when i try to upload photos direct from Photo to MyBookLive,…[/quote]
You may have better luck in the dedicated MyBookLive subforum as this subforum (My Cloud) is primarily for the single bay My Cloud device.

https://community.wd.com/c/personal-cloud-storage/my-book-live

That said, if you cannot access the My Book Live remotely using either apps or the web portal (Wd2Go.com/MyCloud.com) then you will need to access it locally and determine what the problem is, whether its with the My Book Live or a problem with the local network router/gateway that the My Book Live is connected too.

3

Also see the forum notice…
https://community.wd.com/t/my-cloud-moble-app-connectivy-issue/169656

4

Just yesterday this was discussed; please look at the previous posts.

Anyway, your answer is likely in here. Tip: you go to the location first, then you select your photo(s) to upload. Read on . . .