Drive not accessible after firmware update


#1

My new 500GB MyBook had some troubles with opening the setup files for SmartWare. I tried a firmware update. The first one failed, and my hard drive became invisible to the computer, unusable, unaccessible, I couldn’t turn it off. After many warnings about file permissions, I have finally managed to open the firmware updater again, and it said it successfully updated the firmware. Unfortunately, I couldn’t “power cycle” the drive, because the power button isn’t working, and the drive is still unusable. I am sad to have wasted two hours of my life, I am extremely frustrated at Western Digital for not making the firmware updater and SmartWare just WORK, and I am annoyed at myself for making things worse and for truesting WD in the first place. I should have just bought a cabbage and placed it on my desk next to my laptop.

I need any help I can get. Thank You.

Running Win7 Pro 32 bit on an HP ProBook.


#2

When it asks to power cycle try unplugging it.

Joe


#3

Thank you!

The drive is functioning now. Unfortunately SmartWare still isn’t working, but that’s a different problem…