Yesterday, my “My passport essential” has been disconnected from my pc, and as I plugged it again, it has completely disappeared in Windows Explorer interface.
The “virtual cd” is always detected, but it’s not my data :( I don’t care.
I tried to update firmware, but it asked me a password ??? I never set a password to my disk, I didn’t even installed WD Smart Ware before !! I tried several password, but no way to upgrade firmware…
In windows explorer disk management interface, the disk is displayed but it’s “not allocated”.
I installed WD Smart Ware, and it says me that the drive is locked !!
How can I unlock it ?? The disk is almost full with my datas, I hope I will recover them…I know they are here but I can’t access : very frustrating !! I hope I will not have to format my disk : unless this one will be the last WD I will buy !
The hardware is working, the software not. I never used hard disk built in softwares before, and now I know why : I never wanted a password and this thing is just preventing me to get my data. This is driving me crazy !
Thanks per advance for your help