Drive Health Critical, 1 year use

WD SSD Products WD SSD Drives & Software
1

Hello,
A few minutes ago I booted up my computer and got a BIOS warning saying that i should back up my data since my drive health became critical and then confirmed this by using Dashboard. I’ve been trying to contact support to get assistance since my product is covered by a 5-year warranty but the phone number doesn’t seem to work in my region and the live chat service doesn’t seem to cover warranty topics.

Thank you for your understanding.

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2

Hi @Blaze973,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask

3

Yes, thank you very much, I found out the correct channel to contact support directly and already started the RMA process. Just a quick question, I am going to send the SSD in it’s original package, Should i also send the documentation that came with the product or should i keep it? it’s basically the only thing that comes in the box apart from the SSD itself