Downgrade OS 5

My Cloud OS 5 Personal & Network Attached Storage My Cloud EX Series
#1

After upgrading my 3 to 5 I can’t access my accounts in the clouds anymore, I need a downgrade, could someone help me?

#2

@AzulPApel After updating to My Cloud OS5, all new local and cloud accounts must be created and used with the new My Cloud OS 5 Mobile and Web App. The older My Cloud OS 3 mobile and web app will not work with OS 5.

My Cloud OS 5: How to Add Users and Enable Cloud Access

Answer ID 29448