Does a Ubiquity Security Gateway (USG) interfere with or prevent Internet access to a MyCloud Device on a Ubiquity Mesh Network?

My Cloud Home - Personal Cloud Storage My Cloud Home
1

Last year I had a USG added to my Ubiquity Network. Haven’t been able to connect to MyCloud remotely since. My IT guy says it’s not the Network but I’ve replaced the MyCloud 3 x and the new one still won’t connect. Or I should say re-connect. When I try to gain Internet access through the Dashboard it firs says there is Internet Access and a few moments later it says there is no Internet access. Multiple discussions with WD Support has never solved the problem.

2

Hi,

You may manually update the firmware of the WD My Cloud device if the new firmware version is available.

https://support-en.wd.com/app/answers/detail/a_id/2420

3

The MyCloud is running the latest firmware.