Last year I had a USG added to my Ubiquity Network. Haven’t been able to connect to MyCloud remotely since. My IT guy says it’s not the Network but I’ve replaced the MyCloud 3 x and the new one still won’t connect. Or I should say re-connect. When I try to gain Internet access through the Dashboard it firs says there is Internet Access and a few moments later it says there is no Internet access. Multiple discussions with WD Support has never solved the problem.
Does a Ubiquity Security Gateway (USG) interfere with or prevent Internet access to a MyCloud Device on a Ubiquity Mesh Network?
You may manually update the firmware of the WD My Cloud device if the new firmware version is available.
The MyCloud is running the latest firmware.