Our My Book Live just stopped working yesterday after having it for only 2 weeks… came up with a red light when turned on. We tried restarting, using a different cable, turning off / on etc etc. We then spoke to the call centre for an hour and was basically told to do all the things that we had already tried… The guy then told us that he couldn’t help and that we should call back the next day to be transferred to Canada. We when called back there was no record of our previous call and we were told in 5 minutes that a red light means it is dead and that there is no point being put through to Canada.
We back up our work weekly and the drive stopped working the day of our backup - we have lost 1 week of work for 5 people.
VERY UNHAPPY AND WILL NOT BUY WD PRODUCTS AGAIN