Disk Failure due to PCB/Firmware?

WD Internal Drives WD Surveillance Drives
1

Disk is no longer working. ntfsfix can see MFT but doesn’t seem to get much info from drive, cannot mount or interact with the partition from Windows or Linux. Disk was used in Windows DVR.

smartctl 7.0 2018-12-30 r4883 [x86_64-linux-5.3.0-51-generic] (local build)
Copyright (C) 2002-18, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family: Western Digital Purple
Device Model: WDC WD30PURX-64P6ZY0
Serial Number: WD-WCC4N1YZ6XTY
LU WWN Device Id: 5 0014ee 26258f5dc
Firmware Version: 80.00A80
User Capacity: 3,000,592,982,016 bytes [3.00 TB]
Sector Sizes: 512 bytes logical, 4096 bytes physical
Rotation Rate: 5400 rpm
Device is: In smartctl database [for details use: -P show]
ATA Version is: ACS-2 (minor revision not indicated)
SATA Version is: SATA 3.0, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is: Mon May 25 19:34:03 2020 EDT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status: (0x00) Offline data collection activity
was never started.
Auto Offline Data Collection: Disabled.
Self-test execution status: ( 0) The previous self-test routine completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: (37620) seconds.
Offline data collection
capabilities: (0x7b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 2) minutes.
Extended self-test routine
recommended polling time: ( 378) minutes.
Conveyance self-test routine
recommended polling time: ( 5) minutes.
SCT capabilities: (0x703d) SCT Status supported.
SCT Error Recovery Control supported.
SCT Feature Control supported.
SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x002f 200 200 051 Pre-fail Always - 275
3 Spin_Up_Time 0x0027 178 177 021 Pre-fail Always - 6083
4 Start_Stop_Count 0x0032 100 100 000 Old_age Always - 129
5 Reallocated_Sector_Ct 0x0033 200 200 140 Pre-fail Always - 0
7 Seek_Error_Rate 0x002e 200 200 000 Old_age Always - 0
9 Power_On_Hours 0x0032 074 074 000 Old_age Always - 19706
10 Spin_Retry_Count 0x0032 100 100 000 Old_age Always - 0
11 Calibration_Retry_Count 0x0032 100 253 000 Old_age Always - 0
12 Power_Cycle_Count 0x0032 100 100 000 Old_age Always - 22
192 Power-Off_Retract_Count 0x0032 200 200 000 Old_age Always - 18
193 Load_Cycle_Count 0x0032 200 200 000 Old_age Always - 635
194 Temperature_Celsius 0x0022 121 110 000 Old_age Always - 29
196 Reallocated_Event_Count 0x0032 200 200 000 Old_age Always - 0
197 Current_Pending_Sector 0x0032 200 200 000 Old_age Always - 3
198 Offline_Uncorrectable 0x0030 100 253 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x0032 200 200 000 Old_age Always - 0
200 Multi_Zone_Error_Rate 0x0008 100 253 000 Old_age Offline - 0

Error 20351 occurred at disk power-on lifetime: 19706 hours (821 days + 2 hours)
When the command that caused the error occurred, the device was active or idle.

After command completion occurred, registers were:
ER ST SC SN CL CH DH

04 61 46 80 9f 50 00 Device Fault; Error: ABRT

Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name

ef 03 46 80 9f 50 00 00 00:02:46.235 SET FEATURES [Set transfer mode]
ef 03 0c 80 9f 50 00 00 00:02:46.235 SET FEATURES [Set transfer mode]
ec 03 08 80 9f 50 00 00 00:02:46.235 IDENTIFY DEVICE
ef 03 46 08 08 60 00 00 00:02:46.222 SET FEATURES [Set transfer mode]

2

Hi,

You could run test using Data Lifeguard Diagnostics tool to determine the health status of drive:

https://support-en.wd.com/app/answers/detail/a_id/6226

3

Ran SMART short test. SMART still indicates PASS but disk is unusable.

(x3)$ sudo hdparm -t /dev/sdc

/dev/sdc:
Timing buffered disk reads: 8 MB in 4.57 seconds = 1.75 MB/sec
Timing buffered disk reads: 24 MB in 5.06 seconds = 4.75 MB/sec
Timing buffered disk reads: 14 MB in 4.67 seconds = 3.00 MB/sec

$ sudo smartctl -t short /dev/sdc
$ sudo smartctl -a /dev/sdc
smartctl 7.0 2018-12-30 r4883 [x86_64-linux-5.3.0-53-generic] (local build)
Copyright (C) 2002-18, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family: Western Digital Purple
Device Model: WDC WD30PURX-64P6ZY0
Serial Number: WD-WCC4N1YZ6XTY
LU WWN Device Id: 5 0014ee 26258f5dc
Firmware Version: 80.00A80
User Capacity: 3,000,592,982,016 bytes [3.00 TB]
Sector Sizes: 512 bytes logical, 4096 bytes physical
Rotation Rate: 5400 rpm
Device is: In smartctl database [for details use: -P show]
ATA Version is: ACS-2 (minor revision not indicated)
SATA Version is: SATA 3.0, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is: Sat May 30 06:20:41 2020 EDT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status: (0x00) Offline data collection activity
was never started.
Auto Offline Data Collection: Disabled.
Self-test execution status: ( 117) The previous self-test completed having
the read element of the test failed.
Total time to complete Offline
data collection: (37620) seconds.
Offline data collection
capabilities: (0x7b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 2) minutes.
Extended self-test routine
recommended polling time: ( 378) minutes.
Conveyance self-test routine
recommended polling time: ( 5) minutes.
SCT capabilities: (0x703d) SCT Status supported.
SCT Error Recovery Control supported.
SCT Feature Control supported.
SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x002f 200 200 051 Pre-fail Always - 275
3 Spin_Up_Time 0x0027 179 177 021 Pre-fail Always - 6033
4 Start_Stop_Count 0x0032 100 100 000 Old_age Always - 131
5 Reallocated_Sector_Ct 0x0033 200 200 140 Pre-fail Always - 0
7 Seek_Error_Rate 0x002e 200 200 000 Old_age Always - 0
9 Power_On_Hours 0x0032 074 074 000 Old_age Always - 19708
10 Spin_Retry_Count 0x0032 100 100 000 Old_age Always - 0
11 Calibration_Retry_Count 0x0032 100 253 000 Old_age Always - 0
12 Power_Cycle_Count 0x0032 100 100 000 Old_age Always - 23
192 Power-Off_Retract_Count 0x0032 200 200 000 Old_age Always - 19
193 Load_Cycle_Count 0x0032 200 200 000 Old_age Always - 637
194 Temperature_Celsius 0x0022 120 110 000 Old_age Always - 30
196 Reallocated_Event_Count 0x0032 200 200 000 Old_age Always - 0
197 Current_Pending_Sector 0x0032 200 200 000 Old_age Always - 3
198 Offline_Uncorrectable 0x0030 100 253 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x0032 200 200 000 Old_age Always - 0
200 Multi_Zone_Error_Rate 0x0008 100 253 000 Old_age Offline - 0

SMART Error Log Version: 1
Warning: ATA error count 20371 inconsistent with error log pointer 3

ATA Error Count: 20371 (device log contains only the most recent five errors)
CR = Command Register [HEX]
FR = Features Register [HEX]
SC = Sector Count Register [HEX]
SN = Sector Number Register [HEX]
CL = Cylinder Low Register [HEX]
CH = Cylinder High Register [HEX]
DH = Device/Head Register [HEX]
DC = Device Command Register [HEX]
ER = Error register [HEX]
ST = Status register [HEX]
Powered_Up_Time is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It “wraps” after 49.710 days.

Error 20371 occurred at disk power-on lifetime: 19707 hours (821 days + 3 hours)
When the command that caused the error occurred, the device was active or idle.

After command completion occurred, registers were:
ER ST SC SN CL CH DH

04 61 00 00 4f c2 00

Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name

e0 da 00 00 4f c2 00 00 01:14:21.578 STANDBY IMMEDIATE
e7 da 00 00 4f c2 00 00 01:14:21.577 FLUSH CACHE
b0 da 00 00 4f c2 00 00 01:11:22.109 SMART RETURN STATUS
b0 d0 01 00 4f c2 00 00 01:11:22.106 SMART READ DATA
b0 d1 01 00 4f c2 00 00 01:11:22.102 SMART READ ATTRIBUTE THRESHOLDS [OBS-4]

Error 20370 occurred at disk power-on lifetime: 19707 hours (821 days + 3 hours)
When the command that caused the error occurred, the device was active or idle.

After command completion occurred, registers were:
ER ST SC SN CL CH DH

04 61 00 00 4f c2 00

Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name

e7 da 00 00 4f c2 00 00 01:14:21.577 FLUSH CACHE
b0 da 00 00 4f c2 00 00 01:11:22.109 SMART RETURN STATUS
b0 d0 01 00 4f c2 00 00 01:11:22.106 SMART READ DATA
b0 d1 01 00 4f c2 00 00 01:11:22.102 SMART READ ATTRIBUTE THRESHOLDS [OBS-4]
ec 00 01 00 00 00 00 00 01:11:22.102 IDENTIFY DEVICE

Error 20369 occurred at disk power-on lifetime: 19707 hours (821 days + 3 hours)
When the command that caused the error occurred, the device was active or idle.

After command completion occurred, registers were:
ER ST SC SN CL CH DH

04 61 00 00 4f c2 00

Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name

e0 da 00 00 4f c2 00 00 01:04:22.190 STANDBY IMMEDIATE
e7 da 00 00 4f c2 00 00 01:04:22.190 FLUSH CACHE
b0 da 00 00 4f c2 00 00 01:01:22.696 SMART RETURN STATUS
b0 d0 01 00 4f c2 00 00 01:01:22.693 SMART READ DATA
b0 d1 01 00 4f c2 00 00 01:01:22.689 SMART READ ATTRIBUTE THRESHOLDS [OBS-4]

Error 20368 occurred at disk power-on lifetime: 19707 hours (821 days + 3 hours)
When the command that caused the error occurred, the device was active or idle.

After command completion occurred, registers were:
ER ST SC SN CL CH DH

04 61 00 00 4f c2 00

Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name

e7 da 00 00 4f c2 00 00 01:04:22.190 FLUSH CACHE
b0 da 00 00 4f c2 00 00 01:01:22.696 SMART RETURN STATUS
b0 d0 01 00 4f c2 00 00 01:01:22.693 SMART READ DATA
b0 d1 01 00 4f c2 00 00 01:01:22.689 SMART READ ATTRIBUTE THRESHOLDS [OBS-4]
ec 00 01 00 00 00 00 00 01:01:22.688 IDENTIFY DEVICE

Error 20367 occurred at disk power-on lifetime: 19707 hours (821 days + 3 hours)
When the command that caused the error occurred, the device was active or idle.

After command completion occurred, registers were:
ER ST SC SN CL CH DH

04 61 00 00 4f c2 00

Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name

e0 da 00 00 4f c2 00 00 00:54:22.803 STANDBY IMMEDIATE
e7 da 00 00 4f c2 00 00 00:54:22.802 FLUSH CACHE
b0 da 00 00 4f c2 00 00 00:51:23.277 SMART RETURN STATUS
b0 d0 01 00 4f c2 00 00 00:51:23.274 SMART READ DATA
b0 d1 01 00 4f c2 00 00 00:51:23.270 SMART READ ATTRIBUTE THRESHOLDS [OBS-4]

SMART Self-test log structure revision number 1
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error

1 Short offline Completed: read failure 50% 19708 5849568

SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

4

Is it possible to reload the drive firmware or replace the PCB? If data can not be recovered due to SED, I am not overly concerned. I have purchased over 10 WD Purple 3TB+ drives and would like to know if this bug can be worked around. Further, I’m surprised a virtual monopoly can get away with not selling spare parts?

5

I am also interested to know if WD Purple drives use device managed shingled magnetic recording and whether it is possible to enable host management with a firmware update. Or, at least expose TRIM command. I ran hdparm -I on my crashed drive and it does not report TRIM support. (This is critical for performance in server applications, which are the use case for my other 10+ WD Purple disks.)

6

I am aware only certain sizes of Red drives are affected. The bulk of my drives are 6TB model and a few 3TB model.

7

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