Before the release of firmware update v04.00.00-607 my 3TB cloud device never lost connection to my home network. Two days after the auto-update in early July, it lost connection for the first time. The new firmware did exactly the opposite to my device that it did for everyone else having connection problems. Last Sunday I tried to “revert” to an older version, but it would not work. I then downloaded and re-installed v04.00.00-607. It did set a new record of 4 days before the connection was lost after the reinstall, but yesterday I lost the connection again.
All the lights on the device are what they are supposed to be, in particular solid blue in front.
I have to unplug the device from the power and I have started also unplugging the cord to the router, as I read in the manual, I think. I then reconnect and after it boots, everything works just fine. Anyhow, 1, 2, 3 or more days later, it disconnects again. The computer upstairs that is hardwired to the router loses connection, too. I know it is not the router.
I used to be able to connect using the wife’s tablet from half way across the country. Now we can’t connect from five feet away.
I’ve already made certain I have all software updates installed. Can someone please help? Why did the new firmware break my cloud device?
Thanks in advance.