Difficulty RAIDing New G-Raid on Macbook

neiluea · October 1, 2018, 10:37am

I have a 16Tb G-Raid with Thunderbolt and I’d like to convert it to Mirrored RAID1.

It’s attached to a Macbook Pro.

When I run Disk Utility>File>RAID Assistant>Mirrored , the utility sees the drive but ‘Next’ is greyed out and I can’t proceed. I’m guessing it should be seeing two 8Tb drives. Can you advise what I’m doing wrong?

Rydia · October 1, 2018, 7:32pm

The drive you have is not a software RAID device, you don’t RAID it in Disk Utility. It is a self contained hardware RAID. If you want to change it to a mirror you need to use our RAID configurator device.

neiluea · October 2, 2018, 8:13am

Ok, I’m confused because this is the instruction on your support page:

G-RAID with Thunderbolt (Thunderbolt only):
The G-RAID with Thunderbolt does not use a configuration tool, it is a Software RAID solution. On macOS it is managed with Disk Utility, please see Answer ID 14042: How to use Disk Utility to Create a RAID 0 Array and Answer ID 14045: How to use Disk Utility to Create a RAID 1 Array. Apple has removed the ability to manage Software RAID drives with the Disk Utility in macOS 10.11 (El Capitan), it can still manage it via the Terminal or using a 3rd party solution called SoftRAID.

I’ve run the Configurator, but the app cannot find the device.

The drive for some reason is called ‘Untitled’. Please help.

Rydia · October 3, 2018, 1:47pm

Please call in to our support so you can be walked through and we can get to the bottom of the issue. There seems to be confusion as to exactly what device you have. 888.426.5214 in the US

neiluea · October 15, 2018, 3:53pm

I think I now have the correct software to mirror my G-Raid with Thunderbolt which is Thunderbolt 2. But I’m having a new issue because it requires a System Administrator password to execute which I’m unable to give. Is there a way I can bypass this?

Rydia · October 16, 2018, 2:00pm

The password is the one on your computer, the main password used to log into your own system. There is no way around that. If you don’t have access to that password then you need to hook the drive up to a computer that you do and use the software on it.

neiluea · October 16, 2018, 2:08pm

Thanks for the reply but that’s not working. Are there any special character restrictions?

Rydia · October 16, 2018, 3:03pm

Yes, the standard ones on Windows. can’t have any symbols. Good rule of thumb is to try not to go over 8 characters

neiluea · October 17, 2018, 2:31pm

Still can’t access the app! Am I allowed an exclamation mark (!) in my password? Your reply is slightly confusing because this isn’t clear. Thanks for your help.

Rydia · October 18, 2018, 1:58pm

No you cannot use any special characters in your password. Change your system password to something mundane at least until you’ve used the app to configure the drive. After that you can switch your admin password back to something more complex.