Difference between My Cloud displayed storage and storage displayed in Windows File Explorer


When I log into my EX2100, it displays 2.2 TB of available storage space. However, in Windows File Explorer (mapped network drives) it displays 1.98 TB. I have in the past had the Recycle Bin enabled on some Shares, but I don’t now and I have manually cleared the EX2100 Recycle Bin. Why isn’t the available storage displayed the same?



Hi Chasim,

It seems that this issue can be best assisted over the phone call. It is recommended contacting our support team for further assistance.



It might just be the conversion from TB to TiB or vice versa.


1.98 TiB = 2.18 TB (approx)