Didn't backup video on my IphoneX

[wideep3]

I bought My cloud home 8T.

I installed my cloud app on my iphoneX but it didn’t work properly.

Pictures are backup well but video didn’t.

How can I solve this problem?

[mike27oct]

you ran out of time, this should solve things,

Backing up iPhone/iPad photos with My Cloud app? READ THIS

Problems and issues can arise when using the My Cloud app to auto-backup and update photos and videos from iPhone and iPad Camera Rolls. So, this post is intended to help prevent the following BIG problem from happening before you begin, or let you know why you had the problem, so you can prevent it from happening again. IMPORTANT: for very large uploads (such as with a very full iOS Camera Roll,) the iPhone/iPad’s Auto-Lock control needs to be set at a high value (meaning, set it to Never,) …