Hi.
My “My Book Live Duo” worked fine for the past 5 years or so.
I ran into authorisation problems after moving to Win 10 and changed my password. I used it to do instant backups but could not access the NAS anymore from Windows Explorer. (It did not show in NETWORK next to my PC name.) I only realised yesterday that it was an authorisation problem yesterday. My PC did not pickup my “My Book Live Duo” as an accessible drive. It did the backups perfectly but I just could not work with the drive as with C: or D: Because of all this, I wanted to do factory default reset. Because I cannot afford to loose the data, I removed both drives, RAID ? with mirror, to make sure I do not loose any data. I then did the factory reset.
I then downloaded and installed the WD Drive Utilities, put back the drives and ran the software. Now it does not recognise the software and tells me to insert WD drives.
Please advise what I need to do to get it up and running and not loose my data? Is there a default name I can enter into my browser to enter the UI of my NAS?
Thank you so long.
Best Regards,
Deon