Greetings All,
So I just decided out of the blue to run a diagnostic test and much to my surprise (and horror) it failed. Short or long the test fails. So I saved the log zip to my desktop and read the “smart_info” file and this part is failing:
Now the drive is performing fine and is successfully backing up the SafePoint to an alternate network drive every evening.
Another piece of information:
So how bad does it look? Do I need to get a replacement ASAP? Or would a firmware reset probably fix this?
Hello,
Have you tried creating a support case with this informaiton?
WD Support contact info:
http://support.wdc.com/contact/contact.asp?lang=en&ct=networking
Well if I follow the “Request Support” button in the “Support” menu I get redirected to a webpage that says "
Error
An internal server error occurred during your visit.
We apologize for the inconvenience.
If you would like to report the error to us, please report the following error: Web Error WE21736729."
So I will phone the toll free number for my country and see what they say.
Any idea what could be the issue?