Exactly the same here …
It was not possible to access My Cloud Home on the network.
(Writing it was offline on the network)
There was light in it and network on.
Unplugged the power plug. Waited a little and put it back in.
Since then, it has been totally dead. really frustrating.
My father had bought it because he wanted to store his old pictures on it. He had transferred the hard to them.
And now we can’t go to them.
He’s been trying to write to where he bought it. But nothing really happens.
We have even tried to get pictures / files out of them but currently. unsuccessfully.
Please see our message we have posted if you may be able to help us. Would be so grateful …
https://community.wd.com/t/1231-5000-my-cloud-home-is-completely-dead-what-to-do/239442
