Detected by win10 but NOT by Data Lifeguard Diagnostic for Windows

WD my passport drive is detected by Windows 10, but Data Lifeguard Diagnostic for Windows can’t find it

could there anyone help me ?

thank you so much


now, my passport is detected, but still problems …

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health status is good , but can’t be used

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is there anyone could help ? thanks again

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what to do ? any way to get the files out of this WD my passport drive ?

Hi mate
have you run CHKDSK /F already?