WD Community

Deskop app is unabeling folders

WD MyCloud Duo 6TB with Windows 8

I have two problems with my personal cloud.

WD My cloud deskop app  is unabeling folders!

Recently I have seen multiple folder being unabled or removed from my personal cloud. This time is the folder named 2010.

Any thoughts why? 
Haven’t done any changes to it. 

 

Unable to upload pictures.

The transferring stops after the first picture/song content.

15 uploads has beens standing like this for 2 hours. What to do?

I have restarted the cloud, reinstalled the deskop app mutliple times. 

Issues remain.

Hello,

Have you tried a drive reset and/or power cycle?

Yes I have. 

Maybe I have to wait for the next software update.

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.