D Mailer Sync Stopped Working

WD External Drives WD Portable Drives
1

Hello new to this have searched other posts and do not seem to find the answer. Have Windows Vista, ( quickly to be changed to 7) My Passport has worked ok but today when I ask it to synchronize it commences then gives the message,

“Dmailersynce 9.1.18359 has stopped working windows closing program” can anybody offer and advice thanks.

Dave

2

This could be the reason why you have not seen other posts

http://wdc.custhelp.com/app/answers/detail/a_id/6553/session/L3RpbWUvMTMxNzc2NDE5Mi9zaWQvVTk1cFpLRms%3D

Never the less try installing the reinstalling that software for a basic fix.

1 Like
3

Thanks for your quick response being a little thick are they saying my Passport is now of no value as I use it to back up important files and messages. Also I think you are suggesting re installing the passport software would I loose what is already on the external drive and how do I do it without deleting what is already installed, sorry if I have not grasped the answer.

Dave

4

The passport works just fine. But the company Dmailer is the one that made that software you should try to get information from there site.