Cursor doesn't show up

I am trying to connect to my device using the last option, Connect to Device with login. When the screen pops up there is no cursor present on the name line or top line. When I tab to the password area, the cursor is available. If I tab through back to “name”… No cursor. I have tried to cut and paste, but unable. Any ideas.

@gardiner What WD device do you have? What app are you using?