Coun't to open wd my cloud

Hello

i traing to open WD my cloud with no seccess.

i do olrady the hard reset 40 sec with power off

the led is white allways.

it’s stack on this PIC 20 hours

please help

Hi naor,

You can refer to the link mentioned below to know more about white LED status on WD My Cloud device.

https://support-en.wd.com/app/answers/detail/a_id/15538