Can anybody please help me?
I have a WD My Book Essential (Model Number WD20EARS) 2TB using firmware 1.015. The above Hard Drive is running on a Windows 7 OS. The computer is a HP Touchsmart, Intel ® Core ™ 2 Duo P7450 (2.13GHz).
I have ripped my entire DVD collection into MP4 format to run through iTunes (airplay etc). There are around 800 films on the harddrive. They are organised in separate files by letter. I have a second, identical Harddrive with my TV series on it.
I have recently moved house. When I came to plug my Hardrive back in after a few weeks in (dry, secure) storage, the drive with my DVD collection appears to have corrupted somehow. (Please note, theey were stored together and the one with the TV Series on it works fine so I have ruled out enviromental damage and issues with my computer.)
The Hardrive is still accessible, and even readable to some degree. However, a large percentage of the films no longer play. They can be seen in Explorer, but they are not showing any length in the information bars - usually a sign of a corrupted or incomplete file from my experience. When you click on the ones that have no length - whether to play, rename, delete, or view properties - the system crashes requiring a reboot. When you click on the folder that these files are in, the green status bar at the top starts running but appears to continue searching infinitely.
I have tried dismounting, uninstalling, and looking for new drivers without any joy. I have also run the smartware diagnostic tool but it sticks at 10%.
The really odd thing is that the files that are working work absolutely fine. I don’t know if it is relevant, but I have also noticed that the harddrive regularly disappears and then comes back again as if it has been freshly plugged in without me touching anything.
Please could you advise me what the problem is likely to be, and if I can recover the apparently lost files. I do not want to have to rip these DVD’s all over again if at all possible and any solution would be greatly appreciated.