Hey, just bought the WD My Cloud and am transfering files from an external harddrive to the NAS through the software.
I copied around 200gb from the external harddrive to the NAS. But when I checked the filesize of the copied folder in the NAS it only showed 50gb. I also found a lot of the folders were empty. What gives? Is there some indexing procedure going on after copying, because I copied a folder first but not all files were visible until after a few minutes. I have left the NAS overnight to see if the files would appear the day after. But they are still not visible.
Is there a bug in the software?
I have tried to copy a few big files, but not all of them were copied.
The external harddrive is attached to the USB port in the NAS.
try copying from PC and see what that gives you. I copied from PC about the same 300GB of photos and documents and had no issue what so ever. At least you’ll know it is something to do with copying from USB.
But you do not know if it is the 3rd party software or the drive. By doing a test (a tech support will ask you questions to narrow it down) you eliminate the obvious.
Also, by checking their forum you can get more answers and quicker. Unless someone here is familiar with software who can answer yoru question.
If I had a second USB drive i would test it as well.
NOTE: fi the 2 drives are visible to your Windows (assuming you are using Windows), in a DOS command window do as test, choose a directory that has lots of files, and run
robocopy
this will mirror the source directory on the destination drive and gives nice stats as well.