Updating firmware is not going to fix an issue on a remote server that you have no access to. Only Western Digital could fix it. MyCloud.com Disruption
That being said, it seems like the issue has been fixed. I am now able to remotely access the device using the website and phone app. Not sure if it is completely fixed or just temporarily up. Western Digital updated the status page https://status.mycloud.com/os3 yerterday to reflect that there is an issue.
It was not a port forwarding issue for me; as I had mine forwarded and tried to adjust the settings already. The remote access is working for me now. My ports are forwarded still; haven’t changed them for several days…
