Cloud issue with Live Photo and batch download function

My Cloud Home - Personal Cloud Storage My Cloud Home
1

I’m having issues with cloud home
1 I have shared my Live Photo to cloud home and when people go download it, it can only download one at a time which is time consuming and;
2 when the photo is downloaded although it was a Live Photo in cloud home but shows on iOS device a still photo.

Any one knows if this can be fixed or work around how I can batch download Live Photo to my IOS device?

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2

Hi,

You could refer to the following link:

https://support-en.wd.com/app/answers/detail/a_id/3015