Charge battery

WD External Drives My Passport Wireless
1

Battery will not charge. This device is only 2 years old. any suggestions

2

Hello,

The My Passport Wireless Pro may not charge under the following conditions.

  • OEM 12 Watt 5 Volt 2.4 Amp power adapter not being used
  • Power adapter prongs not connected to an efficient supply of power
  • External USB device attached to the USB port
  • Constant disk read or write activity
  • Plex Media Server indexing content

Please refer below link for more information:
https://support-en.wd.com/app/answers/detail/a_id/3925

3

the first 3 conditions have and are being met, the other two you have to connect to dashboard. How do I do that with Wirelesspro connected to my MacbookPro with usb?

| Keerti_01 ActiveScale Users
June 22 |

  • | - |

Hello,

The My Passport Wireless Pro may not charge under the following conditions.

  • OEM 12 Watt 5 Volt 2.4 Amp power adapter not being used
  • Power adapter prongs not connected to an efficient supply of power
  • External USB device attached to the USB port
  • Constant disk read or write activity
  • Plex Media Server indexing content

Please refer below link for more information:
https://support-en.wd.com/app/answers/detail/a_id/3925

4

@chiefdeck For accessing the Dashboard on a My Passport Wireless, Wireless Pro device, please refer to the link below:
https://support-en.wd.com/app/answers/detail/a_id/19786

Also, I would suggest to perform Diagnostics test to understand the drive’s condition: My Passport Wireless: Drive Diagnostic Test
,

5

I can not conect to dashboard!!! I do not get a wifi light!!!So how do I diagnose if I can not connect to dashboard??? Stand by your product and replace, even though this is past warranty it should not fail!!! What kind of company are you???

6

We appreciate you for sharing the information, I would request you to contact WD for Technical Support: http://support.wdc.com/contact/index.asp?lang=en