With the 1.03.01 firmware, you have a Gen 1. The Gen 2 looks similar but the WD logo on the front is brighter and it will have DTS screened on the top of the unit.
I would recommend contacting tech support at this link.
At the bottom of this page is an option to attach files.
Then, please download and install the MediaInfo program below. Once installed you can right click on your media file and choose “MediaInfo” from the menu. Next, go to the “view” pull down menu and select “Tree”. This will display detailed information about your file. In order to send the file to us, go to File > Export and choose the “Text” tab. Choose where you want to save the file in the box at the bottom and click on “Ok”. Attach the .txt file to this email and I will review the file for you.
Please see the links below for more information.
Title: Media Info