Can't upload docs to MyCloud Home using Android App

Trying to upload Word and other docs from my Samsung S20+ Smartphone to a folder on my MyCloud Home device; but the app will only allow uploads of photos and videos.

On the other hand, the MyCloud Home web-based app allows files of all types to be copied/uploaded and saved to the Home device. No choice to add other file types from folders on my phone.

So what’s with the app limitation? Is it just a setting on my smartphone that needs to be adjusted or turned on? Very weird.

Any help would be greatly appreciated.


My Cloud OS 5: Firmware Availability and Supported Devices (

User Manual: My Cloud Home and My Cloud Home Duo (

Wrong subforum The My Cloud Home is a different device than the My Cloud device. Further the My Cloud Home is not supported by OS5 which this subforum is for. See the dedicated subforum for the My Cloud Home.

My Cloud Home