Can't set up My Passport

WD External Drives My Passport Wireless
1

Hello
I’m having trouble accessing MyPassport device. At end of installation I’m asked to sign in to MyCloud, but Sign In button does not work (tested on both devices, one threw a Javascript error).

Tried logging ticket on product support, but the serial number doesn’t get recognised (I triple checked, no confusing Os/0s).

Can anyone advise?
Paul

2

Hi @politonaiz,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask

3

Hello

I tried, but this seems to be down at present.

And when I tried logging an issue last time, it wouldn’t accept the product key on the box

Best

Paul

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