Can't scroll more than once in a large folder of files


#1

When opening a folder containing a large number of files, I can only scroll once before I can’t continue, so I can’t get to the remainder of the files in order to do work in them or share them.


Mycloud.com, no next page
#2

More information is needed. How are you connecting to the My Cloud? Using Windows File Explorer or Mac Finder? Or are you using MyCloud.com? Or are you using a WD app or software?

Can you post a screen shot of what you are seeing?


#3

I’m logging into mycloud.com using Chrome at a work computer. I can see my shares in the left navigation and my folders and files in the middle of the page. When I open the folder that contains a large amount of music, I can see the first folders that are appearing alphabetically, but when I hit the pgdn key or end key or down arrow, the process stops after one scroll, so to speak. I’ve only advanced a few folders and can’t go any further.


#4

@willcka I have not been having this problem in the past but now I am. My suggestion is to try another browser. I can only scroll down to files starting with G then it stops scrolling.

I have the latest version of Chrome and I am using Windows 10 Home with all updates.

Update: Check your Zoom and make sure it is set to 100. See image below. Try scrolling again. This solved my problem and I can see all the files.

image


My passport pro doesn't show all videos
Seeing only 30 rows on Firefox/Chrome
#5

Thanks cat0w. I tried Firefox and at least got to the first part of the Bs before I was prevented from any further scrolling.


#6

@willcka Try Chrome again and check it using what I showed in my update to my post.


#7

Thank you for following up. My zoom had been set at 100%. I changed it, then reset it to 100, to the same result.


#8

Perfect…I was under the wrong impression that the 100% applied to all tabs/pages, so when I saw 100% on another page, reset it, then changed it back to 100, I assumed it applied to all pages. When I changed it on the mycloud page, I was good to go. Thank you so much…and happy holidays! That’s a nice quick gift today!