Can't open backed up files

Just purchased My Passport Ultra and first backup appears to have worked. But when I attempt to open the backup on the device I just get a rolling green bar at the top and it never opens. Tried it on two PCs running Windows 10 and 11.

Hi @vgrabo,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:

Unfortunately I purchased it on ebay and was told it is out of warranty so WD wouldn’t answer my question. I have an older model of My Passport and never had a problem.