I only recently bought this device, I did my first timemachine backup and stored some other files on there it all worked fine for a week or so I logged in to the device perhaps 30 times then my MacBookPro died and has now been replaced free of charge. On the new machine I can not get back into mycloud via the App to migrate my data from TimeMachine to the new machine. I have tried using the email and my username, but the dialogue box just shakes and doesn’t connect. The data I am entering is correct, exactly the same as I used from my old laptop all written down on paper when I did the set up.
I tried to access via Safari and it let me login fine but I was then pointed at a java download, having installed it when I now click on my device I get a message suggesting the application will allow unrestricted access which does not sound exactly secure and not something I would usually do with anything even trusted stuff. Given there is a lot of research data on the device it must have secure restricted access.
Should I run this?
Why don’t my login details work with the mycloud app?