Hi,
I have a WDBKXH5000ABK-01 500 GB 3.0 drive and I am having issues getting the password proection to work. I had a password on it and wiped it by typing the password incorrectly 5 times. Afterwards I noticed that the software to password protect the drive was gone and I can not get it back.
Here are the steps I have taken:
-
I have updated the firmware, ensuring that SP and .net are both up to date.
-
I have installed Smartware to the system. The drive is recognized, but does not show in settings, making it impossible to password protect through this software.
-
I have downloaded the VCD manager and it does not find the drive. Info found on the forums leads me to believe this is normal on non-password protected 3.0 my passports.
-
I have uninstalled and reinstalled Smartware and Firmware updates at least twice each.
-
I have downloaded the disc imaging software from these forums to attempt to find and restore the partition that came with the drive - unsuccessfully.
-
I have downloaded the drive smartware software manually and moved it onto the drive. It does not recognize that it is being run from the drive.
Some additional information: I am running Smartware v1.6.4 and firmware 3.2.0.8.
After three hours of searching these forums and the rest of the internet for an answer, I’m still lost in the dark. Please help!
