Can't get Acronis WD Edition to clone to my new WD Blue SSD drive

#1

I am trying to clone my existing 500GB laptop drive to a new WD SSD Blue 500GB using Acronis True Image WD Edition that was downloaded from the WD site.

The WD SSD Dashboard can see my USB-attached WD SSD Blue 500GB.

However, when I try to run the Acronis WD Edition software it says “Acronis True Image WD Edition Installation Restricted - This product edition requires at least one Western Digital drive to be installed in your system”

How do I fix this?

UPDATE 1 :
I have temporarily bypassed this problem by plugging in one of my other WD external USB hard drives.

The Acronis software appears to be loading. Stay tuned…

UPDATE 2:
I can now get through the source and destination disk selection process in Acronis. The cloning screen starts up and then I get a “You Must Reboot Computer to continue” message.
When I do that (3 times so far) It just reboots the computer. The Acronis cloning procedure does not restart. A check in Task Manager confirms that no Acronis process is running.

I’m stuck…

UPDATE 3:
I finally gave up on Aronis.
I finally got it working by using the free edition of EaseUS ToDo Backup.
It didn’t work for me the first time because I didn’t read the instructions and I didn’t check the Advanced Settings (or something like that) and made sure that “Sector by sector clone” and “Optimize for SSD” boxes were checked.
Once I did that, the clone worked out fine, although it seemed to take forever, like 3 hours.

1 Like
#2

I can’t recall the last time I used Acronis, but if I remember right its supposed to reboot you into a special boot mode.

#3

I wish it did.
It just reboots with no Acronis processes running.

#4

Hello All, I have cloned my C: with Acronis from WD 500Gb to new WD Blue SSD 250Gb drive.
The files match up and data space is the same but when I try the SSD as Master it gets to POST then stops.
Does anyone have a cure or fix for this problem.
Thanks in anticipation.
Colin

#6

This thread is old but I just called tech support and got an answer to the problem. Hope this helps someone else.

My new WD Blue SSD is connected via a USB cable and I am wanting to clone a brand new laptop. I was also getting the Acronis error regarding not finding a WD attached.

Tech support told me to download the following file and then “run the .exe file 3-4 times”. I was told there would be no install or progress notifications but that a window would flash each time. After the window flashes then run it again. After that run the Acronis install file again and it should now find the WD drive and allow you to proceed. It worked for me.

[THIS TOOL IS NOT PUBLICLY AVAILABLE. IF YOU ARE HAVING ISSUES WITH ACRONIS CONTACT WD SUPPORT]

2 Likes
#7

This is the solution that has worked for me! Thank you!

#8

I can’t believe that made it work. But it did! Yay!

#9

Hi!, I know that this thread is old but some time ago I downloaded the .exe file that you posted here and fixed my problem inmmediately. Can you please post it once again or maybe a link to download it? My old laptop was stolen and now I´m upgrading to an ssd with the same acronis issue. thank you very much!

#10

I’m not sure if this is the same problem as you or the original poster were having, but here is what I saw, which to me implies there is a conflict between Intel Optane and the Acronis WD Edition clone process:

I have a desktop PC with a WD Blue 1TB HDD drive that came with an Intel Optane cache. About 400GB of data on the drive.
I added a WD Blue 500GB SSD drive to this PC and used Acronis WD Edition to clone to the new drive.

First issue: Error message mentioned by OP that no WD drive was detected. (Despite having in fact two WD drives installed).
I worked around this issue for by creating a partition on the SSD so that one WD drive was seen by Acronis.

Second issue: Possibly same issue described second above that the reboot into Acronis clone process was asking whether to wait for “removable media” that was not online. Clicking Yes to wait would just result in same message. Clicking No or Cancel would reboot on the HDD without the clone process running.

Solution to second issue: Turn off Intel Optane acceleration on the HDD. After deactivating Optane, the Acronis clone process worked fine and I’m now booting off the SSD. I have not yet re-enabled Optane… I am thinking to run in this configuration for a few days to verify all is OK, then try re-enabing Optane, then finish the cleanup of moving data files to the HDD with the SDD for Windows and heavily used programs.

Hope this may help someone.