I have a MyCloud Ex2 Ultra attached to my network via the main node of a Linksys Velop wifi system. I can see the disk on the network via the My Cloud web page, but I cannot see the disk to select as a Time Machine backup disk which is what I purchased it for. Any suggestion? Running Mac OS Mojave 10.14.3.
Hi Randy11,
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I was able to resolve using the following information and three articels provided by WD support.
You may refer to the link mentioned below to update the latest firmware for your device also after updating firmware, please follow the steps mentioned in the link below:
My Cloud Not Seen in macOS Finder
https://support.wdc.com/knowledgebase/answer.aspx?ID=14926
If your issue still persists, then I would recommend you to try to map your drive in mac. To map the drive you may refer to the link mentioned below:
How to map a WD network drive on a Mac
https://support.wdc.com/knowledgebase/answer.aspx?ID=2686
After mapping the drive if your issue still continues then you may try to follow the troubleshooting provided in the link mentioned below:
Windows or macOS Cannot Find My Drive
