Can't download files from drive


If I drag files off of my hard drive it constantly says “preparing to copy” but eventually does nothing, nor can I open any files either. However, I can drag files onto the drive with no problem.
It also takes a long time to open folders in the drive and display files.
I can’t copy my files from my malfunctioning drive to other drives, desktop or cloud services.

Hi @ste_r2,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting: