Cant download entire folder from my cloud mobile app on iPhone 5s and iPad

Hey !
I have problem with my cloud mobile for iPhone and iPad . I can download single files without ant problem but when i try to download entire folder it stops on "in progress 0 bytes for 0 bytes and it stays like that for hours. Do you have any solution for that problem? Apps run on iOS 7.1.1 . I will be very thankfull for any help .

Hello, are you trying to download the folders when you are on the same network or remotely? Can you also share the size of the folder you are trying to download? 

In both situation the result is the same .No matter it is remotely or in the same network. Its about 129 mb but i cant download folder event when Its 2 mb .

Thank you for answering my problem !