Can't Create a My support portal account on wd site

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1

My Western digital drive recently failed and I am trying to create an account on the my support portal section of the WD support site. When I try to create an account it asks for a phone number but doesn’t let you put one in? (see image below)
Capture

I tried several different computers, web browsers, devices and still get the same problem.

I think something is wrong with the account registration website.

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2

@teckuser
What type of drive do you have and have you ever created an account with WD for that drive?

I have a WD My Cloud and I have a User Name (email address) and password to enter the Support Portal with.

3

I have the same problem. I already tried different browsers, selected different languages and countries in case it was broken for just some of them. How am I supposed to RMA if the support portal doesn’t work? :frowning:

4

The type of drive that has failed is a western digital red nas drive 4TB.

I’ve never created a western digital support account before so I’m trying to register a WD support account but it

won’t let me because of the error I posted in my first post.

This link below is what I am trying to register on

https://westerndigital.secure.force.com/ind/?lang=en_US

5

@teckuser When you purchased this product did you register it with WD so it would be under warranty? If yes, then you should have a email address and password to use. This will get you into Support. See image below. Click on, tap or activate image to enlarge it.

WDSupportPortal2018
WDSupportPortal2018975×1002 298 KB

6

I purchased the drive around 2 years ago but I never registered it on the WD site. Does not registering the drive mean I can’t do a RMA?

Can I still register the drive even though I bought it around 2 years ago?

7

Yesterday, I registered a HDD (no idea if that is necessary for an RMA) at https://support.wdc.com/support/productregistration.aspx?t=warranty. No account was created for me, I just got a confirmation mail, nothing else.

8

Thank you for reporting the issue. The issue has now been resolved. You can now complete registration for your support portal account.

9

Indeed, registration is now working again. Thank you!

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10

I was also able to register. Thank you

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