Can't connect via USB and no longer connects to wifi - authentication revoked error

I’m using a My Passport Wireless Pro 1TB device.

My MyCloud app reported this error “Authentication revoked. Authorization to this device is denied. Please enter a new activation code.”. Since then I can’t connect the drive to my laptop - it mounts and then dismounts the USB and the drive is never listed. I’ve tried connecting it to a different PC and that makes no difference. I’ve tried using the device standalone and it won’t connect to wifi - all the lights flash fast. I’ve tried doing a system reboot as per the solution to all the lights flashing but that makes no difference either. Anyone got any ideas what to do please?

Hi HLS1,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support

The link below will allow you to call support.