Can't connect to my os5 cloud account

My Cloud OS 5 Personal & Network Attached Storage My Cloud
1

Hello everyone,
I try to setup my cloud but every time i try to connect to the account i already had i have this message
" * Something went wrong, please check that you have an active Internet connection and try again."
I had my cloud set up but i did a hard reset and after that i am not able to connect in order to add members

Thanks in advance

2

How long has it been since you set up your device on the new firmware?

I just updated my My Cloud this morning. My first couple of tries I couldn’t log in. I left and did some other errands for over an hour. I just tried again and was able to log in and my device opened.

3

Its been about 2 weeks. It still doesnt let me log in

4

After some time it did it automatically